The Relationship Of Hotel Employees’ Competency And Turnover Intention

In the era of knowledge economy, the most important of competition of enterprises isthe talent，the talent competition determines the future of the hotel. But how can we retainthe talents of the hotel, controlling and reducing staff turnover rates, has become a bigconfusion question of Hotel Human Resource Management. The hotel, as a labor-intensiveservice industry in our country, has high staff turnover rate.Based on the literature study, aconclusion was summarized that the competency of staff would affect the employee’ turnovertendency. In addition, although the research of the competency of staff in recent years hasachieved fruitful results, but the present study still stay in the level of qualitative analysis,ignoring the research of staff in a particular industry.This paper studies the applicatory of the scale of the competency of staff in the hotelenterprises, and introduced the variable of job involvement in the study to examine thecorrelation between the competency and turnover intention, and the dimensions ofcompetency which dominate impaction of the turnover tendency.This paper uses documentary research, questionnaires and statistical analysis.On thebasis of previous theoretical studies, this paper uses the questionnaire survey to research morethan300hotel employees, and uses statistical software SPSS17.0to do data analysis, andobtained the results of this study.The results are as follows: the stuff competency has Significant influence upon staffturnover intention and the job involvement play incomplete intermediary role in relationshipbetween the competency and turnover intention.Finally, based on the findings, this paper put forward some suggestions and managementstrategies, including how to recruiting the right talent, strengthen staff training and othersimilar ways to avoid employee turnover tendency and control the turnover rate to a certaindegree.