Quanlity Managemaent Research On Xinjiang Railway Company Customer Satisfaction Promotion Project

At present, the domestic mobile operators with the competition between China’s economic development has become increasingly intense, Chinese telecom operators from the initial price competition has been to service the competitiveness of core competence as the representative of the competition. In today’s economic globalization, countries are to achieve the goal of telecom power, telecom companies want to compete in the future to seek long-term development and to the world, it is necessary to improve service competitiveness. The purpose of this study is part of the customer through the implementation of the Xinjiang Railway on customer satisfaction research, issues targeted for the appropriate measures in order to improve customer satisfaction and enhance the quality of service.This paper summarized below:1、The paper begins by describing the customer satisfaction on the importance of telecommunications operators, and describes the object of the article need to investigate some of the Xinjiang Railway relevant background information.2、Elaborated on customer satisfaction, the telecommunication industry customerthe, customer servicec and CRC customer satisfaction model and influence factors influence of some factors relevant to analysis of CRC for the next customer satisfaction and lay a solid foundation.3、Xinjiang Railway through part of the customer’s customer satisfaction survey of the corresponding solution to achieve improved quality of service that the Xinjiang Railway, improve customer satisfaction and loyalty measures. Through this study, the existence of the company’s products and services to enhance the quality defects for a targeted analysis of barriers, and enterprises to improve product quality, improve service levels, improve customer satisfaction and loyalty with operable to provide a response.