Research On Service Manufacturing Value-added Mechanism

With the rapid development of the manufacturing industry, profoundchanges occur in the consuming culture and the traditional manufacturingmode cannot meet the demand of more customerized experiences.Meanwhile, China’s manufacturing industry grows with a high energyconsumption, high pollution and low added value, low labor efficiency, andthe value-added way is unefficient, so service manufacturing mode is inurgent need to upgrade China’s manufacturing industry and the value-addedmechanism of service manufacturing becomes an important issue whenenterprises turn to service manufacturing.Ten characteristic variables of the value of service manufacturingsystems are put forward, and accordingly the data-driven model of servicemanufacturing system based on LS-SVM is established to forecast the valueof designing system under unknown internal mechanism.Then consideringthe relationship of enterprise operation, customer satisfaction andenvironmental protection, the dynamics model of service manufacturing system is established and the mutual influence network and feedbackrelationships of all variables are built. Finally, questionnaire survey andstructural equation analysis are used to determine the path involved in themutual impact between the participation and satisfaction of customer. Theresults show that the attributes of service and product jointly determines thevalue of the service manufacturing system; service influences customersatisfaction and corporate operating cost thereby affecting customersatisfaction,enterprise performance and social environment, whose processis feedbacked to strengthen continuously; customer participation affectscustomer satisfaction through service quality and customer value frommultiple paths.