Study On The Property Owner Satisfaction Of Gaoke Property Management

Property management in mainland China have implemented the true meaning ofthe more than30years, property management regulations, system and concept isgradually developing and perfecting. With property management gradually accepted bythe society, the owners and property management services to the whole society alsobegins to pay property services companies and property service quality. The realtyservice enterprise owner expectations of property service demand of continuousimprovement, only do a good job cleaning, defense, public housing repair, maintenance,community culture and a series of property service activities, in order to get therecognition of the owners, property companies only attach importance to the ownerssatisfaction, to remain invincible in the fierce competition in the market.This paper describes the related concepts and main content of the satisfaction ofowners of property management, on the basis of the main theory, the specificcircumstances of the project basic situation, management idea, management Gaokeproperty companies were introduced, and the property in the tube Gaoke to the owner’ssatisfaction are analyzed. According to the evaluation index system of Gaoke propertyowners satisfaction construct, the weights of evaluation method and the ownerssatisfaction index was determined. With the index system, determine the index weightand evaluation method, the sample selection object owner satisfaction evaluation andthat the specific satisfaction results. Finally, on the basis of satisfaction results putforward some improvement measures.According to the property management project owner satisfaction as the researchobject, combined with the actual situation of Gaoke property management project, analyzing and summarizing the status quo Gaoke property management, especially theservice quality, satisfaction, loyalty and other owners are carefully studied, find out theinfluence of property service quality and relationship to the key influence factors ofowner satisfaction, increase in property management the level of service and quality,meet the owners satisfaction and harmonious social economic benefit.