The Business Process Improvement Study Of W Chemical Testing Company

As China’s economy continues to develop, the government has gradually liberalized the product testing market, allowing even encourage various economic sectors to participate in the inspection agency to market competition, but also gradually changing government functions, institutions, the reform of inspection bodies is accelerating, a variety of factors led to the product testing market competition will become increasingly fierce.W chemical testing company is a third-party testing organization with independent legal personality as chemical testing for the main business. As a detection of non-governmental organization, in the fierce market competition, to win the market, the first is to win customers. Customer satisfaction is the premise of customer loyalty, customer satisfaction can only win customers and win market and gain a competitive advantage. For the detection of enterprises, how to make business decisions that minimize input costs or the cost of certain inputs, access to certain customer satisfaction or maximum customer satisfaction, Is a new challenge in the fierce competition the company have to face.This thesis integrated use of theories and methods related to the field of industrial engineering to resolve the problems in W chemical testing company’s business process improvement processes, based on the study of W chemical testing company’s business process, use the business process reengineering theory, with the goal of improve customer’s satisfaction, with the main line of process optimization, pointed out that W chemical testing company’s problems in business processes, described the necessity and feasibility of process optimization; the discourse based on business process reengineering management ideas, from the process areas, process speed, management, information systems, human resources and hardware facilities and other aspects, constructed the business process optimization programs and implementation principles suitable to W chemical testing company’s actual situation, optimized the work steps, eliminated the unnecessary repetitive work, reduced the delay between links, thereby optimized the entire process and continuously improve customer satisfaction.This paper summarized the domestic and international business process optimization theory, methods, defined the scientific connotations of chemical detection enterprise business process optimization based on customer satisfaction, proposed methods for business process optimization based on customer satisfaction. I hope this study could to provide theoretical and practical reference for W chemical testing company’s business process optimization.