Research On Business Process Analysis And Reengineering Of Power Supply Bureau

With the development of the reform and economy, the electric power industry after reformations has been transformed from company for production to company for consumers and services. As one of the branch companies of CSG, under its strategic framework, the H Electric Supply Bureau has built the development goal of operation and service-oriented company and set up its own management strategy.This paper introduces and discusses electric power companies’core value changing and strategy adjusting under the electric power industry reform background. Based on local electric power market and facing problems, directing by client demand and analyzes the key business processes, according to the theory of rebuilding business processes, organizational structure and system transformation have been undertaken in H Electric Supply Bureau. After the bureau rebuilt its electric distribution system, management system, marketing system and client’s service expansion system, in the mean time enhanced information system to support system reconstruction, the company’s operating figures and customer service abilities have been improved. Meanwhile these experiences in practice contribute to continual improvement. The research of business processes analyze and reconstruct aimed at fulfilling company’s people focused, customer centered core value.