Investigation And Study On The Quality Of Outpatient Medical Service Of GX Private Hospital

With the deepening of China’s medical system reform and marketization ofmedical services. Medical service is a special service will follow the basic logic of theservice industry in market economy: the focus of the medical institutions in a buyer’smarket position is possession of the medical service market level, and specific measureof core standards for the management of medical institutions in China is patientsatisfaction in medical institutions. Patients are consumers in the medical service market,are important resources in medical institutions must strive for. Patient satisfaction inrecent years has been one of the focuses of the field of health services research at homeand abroad, medical management of patients ’ satisfaction degree in developed countriesto evaluate health service quality and further adjustments to the work of medicalinstitutions the important reference criteria. How to improve patient satisfaction inmedical institutions, and has become a management one of the key concerns of variousmedical institutions.Patients satisfaction degrees is starting point of this research, on private GXHospital of medical service quality for investigation and research, on collection to ofdata for analysis，then came following results: in overall level Shang, outpatient patientson private GX Hospital of satisfaction degrees high, special reflected in medicaltechnology and medical personnel service attitude, indicators aspects; patients onhospital of charges and visits waiting time satisfaction degrees lower, especially inregistered, and take drug and payment of waiting time aspects; medical environment aspects, How quiet and patient privacy protection for the medical environmentsatisfaction is low. Based on the results of this survey, combined with basic theories ofpublic administration, argues that quality of care and service attitude, visiting time,medical care, environmental facilities are major factors directly affect the quality ofmedical services, finally from the optimization process, high productivity, improvetreatment of outpatient environment, improve quality and put forward suggestions toimprove medical service quality.