A Study On Public Satisfaction Measurement For Urban Community Commonality Service

Along with the accelerating urbanization process, urban community in meet thedemand of the broad masses of people’s life, promote grass-roots political democracy, andmaintain social stability and promote social each enterprise comprehensive progress areplaying an increasingly important role, become an important part of social change incontemporary China. However, many problems still exist in the urban community publicservice, so, this article from the perspective of the public, the test study on the urbancommunity public service, the construction of urban community public service the publicsatisfaction index model, and has carried on the on-the-spot investigation, and putsforward countermeasures and Suggestions for the development of urban communitypublic service. Specifically, the research content of this article in the following aspects:First of all, the paper from the urban community public service the public satisfactionassessment elaborates the research background, purpose and significance of the study areput forward. Based on relevant concepts defined and analyzed the connotation of urbancommunity public service, and from the characteristics of the urban community publicservice, the behavior main body, object and content service system for the construction ofthe construction of urban community public service theory framework; Model of customersatisfaction research put forward the connotation of urban community public servicesatisfaction, in urban community are analyzed the influence factors of the publicsatisfaction evaluation of public service.Secondly, the paper based on the classical customer satisfaction index model and theanalysis of the structural equation model, the modeling idea and modeling method forreference, and combining the actual situation of the urban community public service,scientific and reasonable selection of urban community public service the publicsatisfaction potential and related measurable variables, and to assume that the structure ofthe relationship between variables to build the public satisfaction index model of urbancommunity public service.Finally, the thesis in xiangtan city of hunan province yue pond area as the researchobject, according to the established index model compiling questionnaire, through the wayof on-the-spot questionnaire survey to collect data and analyze the data, thus the urbancommunity public service the validity of the public satisfaction index model is verified,and focused on the specific evaluation results of variable, put forward to improve the urban community public service the public satisfaction evaluation of countermeasures andSuggestions.