The county-level government affairs service center is a crucial department to perform the service quality of the county-level government. Its appearance meets the need of establishment of the service-oriented government. How to evaluate the service of the county-level government affairs service center, discover and solve problems in the process of service, and how to improve the service quality, are important projects to administrators.In theory, an important way to improve service level of government affairs service center is to know the people’s expectation(importance) of services and performance(satisfaction). If a majority of citizens to a service provided by the government affairs service center has high expectation, and the actual as is not satisfactory, it means that, from the perspective of respect for public opinion, the government affairs service center should adopt some policies and measures, to improve their ability on the service.For this purpose, according to years’ experience of management of the government, the author designs and constructs the service evaluation system of the county-level government affairs service center, and establishes the questionnaire. These actions are based on literature research method, theory analytic method, and expert talking method. The author also regards importance and satisfaction as the cutting points. And according to the preliminary survey data for the validity of the reliability of the questionnaire analysis, this ensures the reliability of the questionnaire and consistency. In order to get the evaluation data built on the foundation of service ability, workers’ quality, service efficiency, service quality, style of work, and service equality, the author regards the DE government affairs service center as the object of the research, and he sampled 230 people at random to test the examination and approval affairs. The author uses check grade analysis and priority action matrix to make study of the DE government affairs service center. Based on the importance of the influencing factors and the differences of satisfaction measure analysis, found the "service complaints", "network information", "transferred to inform" and other services provided to problems, and based on the analysis of the causes of these problems, the author also gives political suggestions to improve the service level of the DE government affairs service center. |