| Will face the fierce market competition, in order to adapt to the new customer service concept and management mode, in a timely manner and quickly convey the enterprise products and services to the customer information, realize the active and effective service to the customer, as the management decision-making departments and managers to provide timely and accurate information, the company voice service system is more and more be enterprise value.This paper adopts the complete B/S structure using. Net technology and SQL Server database, carried out in accordance with the software engineering point of view to write, hefei is emphasized hexin trading company voice service system requirements analysis, implementation process and design. First of all, from the voice service system demand analysis, the reasonable use of system analysis method for data acquisition, storage, voice service system are analyzed with the requirements of the data security, etc, has been clear about the voice service system of four main part, respectively, for the customer management module, staff management module, product management module and management module. To customer management module, staff management module, product management module, management module of the business process and data flow diagram has carried on the comparatively detailed analysis. In the detailed design describes the relationship of each function module, the function of the module interface and system database design. According to the design scheme to realize the specific function of voice service system and the system function test.System has been put into use within the company, and proved by practical use, this paper designs the system architecture of good stability and strong extensibility, meet the expected goal and other management requirements, provide strong support for the development of the company, at the same time, also provides the similar company or organization can draw lessons from a set of technical solutions. |
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