The Design And Research On IT Service Platform Of A Bank

Along with the banking business expanding and deepening of electronic information,bank information system has become more and more complex situation, degree of dependenceon information systems also reached an unprecedented height, directly related to informationsystem running is stable banking business continuity. How to reasonable use bank IT serviceresources, to effectively control IT risk has become a highly concerned topic banking. ITIL(IT infrastructure library) the introduction and application of can solve the operationalproblems of enterprise IT system, improve the enterprise IT operational efficiency, reduce risk,improve the IT service satisfaction.Global banking market competition intensifying and the rise of e-commerce, theenterprise must be fast to change of business, each enterprise IT departments are alsogradually increase the pressure. IT departments to seek a stable, efficient, flexible operationand management methods, the international standard ISO20000practice after the elaboratingmanagement pressure.This topic will be advanced ideas of IT service management is applied to a bank of ITservice management process, and through the analysis of the concept of ITIL and combinedwith the actual IT service operation flow of a bank, developed a set of accord with thecharacteristics of a bank based on the concept of IT service management mode of ITIL, andspecific application in the daily IT service management.Currently the service platform is complete the relevant design and development, andsuccessfully implemented in the bank. The system is currently running smoothly, effectivelyimprove the ability of fault early warning and emergency response, improve the quality of ITservices and system design targets and requirements.