The Design And Implementation Of The IT Operations Support System For Shandong University

With the development of the new era, the widely application of computer technology, now has a mature IT operations support system, improve the quality of IT operations management, to achieve efficient, fast and convenient operational management, has become a common times demand.IT operations support system of shandong university in shandong university’s own IT service efficiency, establish the operational mode to adapt to the business environment, improve the automation and improve maintenance efficiency and improve service quality, etc., will play a very important role.IT operations support system development using choose B/S mode, use Java language to design of the underlying code, and use the MVC design model to the whole system is divided into the view layer, model layer and control layer. On system architecture design, this system USES the J2EE architecture design model, using hibernate, struts framework technology to complete the design of system architecture. In the database of the system design, the SQL SERVER 2012.IT operational support system of module of shandong university have operational foundation information management module, management module, equipment and software service desk management module, project management module, including operational foundation information management module realize the function of the contact information management, campus building information management, conference room management, etc.;In equipment and software management module realize the function of the system with equipment accessories cluster management, software management, IP address management, has scrapped equipment software system management, etc.;Service desk management module to achieve the function of a user responsibility management, add processing orders, maintenance task work order management, a single management, find the repair order statistics, service desk tag cloud view, the front desk;In project management module to realize the function of project management, responsible for the task of management, be responsible for the management, document management, a milestone in the discussion of dynamic management, project management.After IT operations support system in operation, can effectively improve the quality of operations, the realization of the real operations, high efficiency, zero consumption not only that, the system in terms of ascension within the organization IT service, also has a great advantage.