Development And Application Of IT Service Management System

With the construction of computer information systems projects, IT system environment of company become complicated. Business investment focus gradually shifted from construction to maintenance, which means how to use existing technology resources to achieve high efficiency, how to make their business environment tight integrated with the IT systems. In order to prevent the risk of IT systems, therefore need to establish a set of standards, norms, scientific operation and maintenance of IT service management system.The purpose of this paper is to develop IT service management operation and maintenance systems, unified enterprise IT operation and maintenance management, combined with device hardware information, system software information, event information, configuration information, and other basic data relevant performance information; Implementation of the four process management:the event, the problem, the change and the release; To provide the monitoring and analysis of operation and maintenance personnel to support data and processes; To make work more efficient and convenient; Equipment operation and maintenance of a system management solution, integrated systems, information, and operation and maintenance processes, to achieve IT operation and maintenance management automation, improve maintenance efficiency, reduce maintenance costs, and ultimately improve the operational efficiency of enterprises.In this paper, i use the method of IT service management theory and practical work combining. By collecting, sorting, reading a lot of literature about the IT operation and maintenance management services, classified summary of the literature, on this basis, to determine the paper starting point and innovation, to develop research and writing paper, and then compare Different studies in the literature on IT operation and maintenance management services, on this basis, combined with the actual situation of the operation and maintenance company in Jiangxi Province Human Resources and Social Security Department operation and maintenance services, understand IT operation and maintenance system in actual operation and maintenance management problems that exist in, in the mean time developing an improved method and corresponding countermeasures program.The paper is based on the basic theory of IT service management, combined with the actual operation and maintenance of existing work experience, put forward in the operation of the operation and maintenance of information systems IT maintenance services in the proposal:to increase service evaluation mechanism, operation and maintenance of the company’s service commitment; outsourcing needs to assess service levels and input costs needed to quantify the investment and income; the need for clear and precise service standards, stability, protect the quality of services; operation and maintenance procedures in accordance with the operation to prevent the quality of operation and maintenance services are available depending on the individual knowledge, skills and attitudes; refinement IT service management to ensure that the operation and maintenance of information systems to achieve the goal, and finally and ultimately develop IT operation and maintenance services in accordance with the new process model system.IT operation and maintenance service management system has passed the test, and has been provided to the Jiangxi Human Resources and Social Security Department of the trial, we will continue to improve the system based on the use of the application process problems, improve system stability.