Research On The Performance Of The Begging And Terminal Of The Logistics Courier System Based On The Customers’ Satisfaction

In this paper, from the perspective of customer satisfaction, the performance ofthe beginning and the terminal system is studied based on the theory of systems theory,to evaluate the quality of service terminal.According to reading, analysis and literature search on some referencedocumentation, the customer satisfaction, service quality on domestic and foreignlogistics delivery are grasped from the global perspective. The beginning and terminalof the logistics Courier service system is emphatically induced and defined on everyaspect from the concept. By referring to the former research and combining ownthought the ultimate goal is to determine the ultimate beginning and terminal logisticsappraisal system on which the customers are satisfied.Finally the built the comprehensive evaluation index system includes3first-levelindicators： Posting, delivery and after-sale. Under the primary index, it is respectivelysetting to14secondary indicators, which are the reception quality, pickup notificationmode selection, check the accuracy, sending pieces waiting to check the results back,sending pieces of accuracy, packaging efficiency, cargo integrity, packaging effectrationality charges Weighing efficiency, sign fill guidance, weighing accuracy, cargotracking and tracing services, information entry guidance, timely information updates,charges reasonable, complaints received, toll note, complaint handling timeliness, orderprocessing timeliness, substance Loss investigation timeliness, pick timely notification,damages rationality, pickup notification time selection.On the basis of building the performance indicators of the beginning and terminallogistics Courier service system that base on customer satisfaction, it uses the analytichierarchy process (AHP) to determine the weight of each index in the performance evaluation indicators system,and the use of fuzzy comprehensive evaluation (FCE)ideas establish their own comprehensive evaluation method, constructed the indexsystem of indicators for evaluation. By the end of the article, in front of Shuozhoulogistics courier service system headend, service quality articles terminal were the resultof the evaluation concluded that the analysis and recommendations on the basis of thisarticle. The ultimate goal is to improve the system Shuozhou beginning of the logisticsand express services, quality of service terminals, as well as improve service levelsthroughout the logistics system.