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Based On The Trust Of Service Outsourcing Relationship Governance Research

Posted on:2015-10-31Degree:MasterType:Thesis
Country:ChinaCandidate:Y P DuFull Text:PDF
GTID:2309330452494375Subject:Business management
Abstract/Summary:PDF Full Text Request
Some datum have showed that most of the after contract from both sides think that inthe service outsourcing cooperation from the global world, collaborations between them isnot successful and they are not completely satisfied with maintaining the relationship,which have a strong impact on the smooth progress of service outsourcing cooperationprojects. Thus it can be seen that if we want to establish and maintain long-termcooperative partnership, governance is very important. Trust, as the basic thing in therelationship of service outsourcing, has a decisive role to the choice of governancemechanism. So the relationship between the panties awarding the contract and the serviceproviders becomes a focus of attention for scholars increasingly. Under such a background,to study the governance of service outsourcing relationship in our country and buildeffective governance mechanism which is based on trust for both sides has very importantsignificant. This research is divided into six parts to discuss:Firstly,on the basis of reading a large number of literature on trust and serviceoutsourcing relationship governance,systematically summarize the different researchperspectives,such as the organizational trust, contract governance,relationship governanceetc.Meanwhile, we review the various research results in the current academic world andfound the research deficiency and vacancy.We also put forward the future research issues.Secondly,on the basis of the analysis of previous studies, we classify themultidimensional trust based on the different subjects. And put forward a researchframework on the basis of the role of trust in service outsourcing relationship governance.At the sametime, this study present a conceptual model and research assumptions in theresearch situation of the first cooperation and non-first cooperation.Thirdly, after confirming the case study method and case enterprise, the date iscomprehensively collected by means of semi-structured interview, questionnaire survey,project file, informal communication, etc. And in the operation of automatic words analysis,QSR NVivo10qualitative analysis software, encode and analysis the data. On the basis ofthe analysis result, conduct the case analysis, summarize the unmatched code and explorethe new code.Finally, make the study conclusion. With regard to the first cooperation,calculus-based trust enhances the implementation enforcement of the contract governance,to the non-first ones, affective trust enhances that of relationship governance. For two kinds of partnerships(the first cooperation and non-first cooperation), capacity trust plays thefundamental role in the whole cooperation, the trust development improves the relationshipeffectiveness, the relationship governance facilitates the relationship effectiveness. With thecontinued cooperation process, trust presents different types in complex dynastic serviceoutsourcing interaction.
Keywords/Search Tags:Service Outsourcing, Trust, Governance Mechanism, Case Study
PDF Full Text Request
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