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The Planning Of Integrated Service System Of Residence Fund Administrative Center Of D City

Posted on:2015-03-15Degree:MasterType:Thesis
Country:ChinaCandidate:Q Y SunFull Text:PDF
GTID:2309330467485446Subject:Business administration
Abstract/Summary:PDF Full Text Request
House Fund Regulation and system were initiated in the early90s in China. After20years, the decision-making system, operation system and supervision system are founded. By the end of2013, China accumulated a lot of capital and customers. Because of the improvement of house fund system and the application of information technology in the industry, the scope and efficiency are both significantly improved. Under the requirements as customer orientated, risk management and fast response to market expectation, with the help of information technology, it is a must trend to set up comprehensive business system, which is more closed to market, applicable and safe.According to the analysis on the current House Fund business function, process, service channels and system framework based on the actual situation of D city’s house fund business, the article points out the risks and problems. In order to provide the proper solution to improve D city’s House Fund comprehensive business system to achieve the new strategically target, the author use the methodology of Strategic Target Management, Information System Planning and Project Management. In the solution, the main idea is to build up reliable information communication platform, focus on customer needs, enhance the demand management, improve risk management, and to cooperate with banks, House Exchange Center and Social Insurance Function etc, with the support of e-government affairs to share the information with civil administration department and police department. The solution is mainly about core business system, administrative system and customer service system business model, applied with the concept of analysis and decision making. The mindset is changed to focus on providing better customer service. The plan could improve the business operational security and customer service efficiency, in order to make sure the new strategic targets can be achieved.The article is based on the actual situation and can be the reference for House Fund Integrated Service Improvement.
Keywords/Search Tags:Integrated business system, planning, risk, customer service
PDF Full Text Request
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