The Design Of The Tax Service System Under The Theory Of Customer Relations

In recent years,The tax authorities pay more and more attention to science and technology and information technology,The improvement of tax service level is very important. Although in recent years, The local tax authorities of the information construction results,But it still exists the information resource planning is not reasonable, Each system is independent of each other, Low concentration of information, Hardware and software, etc. These problems have become the main restrict factor for the development of local tax authorities.This paper starts with the basic theory of enterprise application of customer relationship, information theories are based on Mische model and Nolan mode, through the analysis of the theoretical basis and the practical need of CRM in tax service, the CRM reference to tax service has a strong operability. Then from the three aspects of the tax service to the needs of SQ City, for example, the first is 12366 of the accuracy rate and satisfaction rate is low; the second is the tax service tedious process, the taxpayer long run, the duty of the tax authorities is not clear problem; the third is a single tax analysis, early warning function is weak.Based on the analysis of the existing tax service status of SQ, combined with the theory of tax call center technology, telephone intelligent distribution technology, business intelligence technology, process transformation theory, data mining and knowledge discovery, trough increase and optimize the function of tax call center, the process of tax service has been improved, implement the "one to one" tax service, in the process of tax analysis, tax and tax monitoring is designed. Solved the problem of "optimizing what and how to optimize". The three is not independent, together with the overall composition of the tax service. It has reduced the burden on both the tax collectors and taxpayers, and the tax administration and tax services have been promoted. Finally, the paper describes the security measures in the tax service from the three aspects of the tax service standards, evaluation and supervision mechanism and mutual cooperation system.