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Study On Influential Factors Of Government-oriented Community Care Public Service Satisfaction

Posted on:2017-07-16Degree:MasterType:Thesis
Country:ChinaCandidate:M WangFull Text:PDF
GTID:2336330488451527Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
The 21st century is the era of population aging,how to deal with an aging population has become a problem to be solved in the current globalization,especially in China and aging.Due to the growing trend of small and nuclear Chinese family structure,traditional Chinese family pension has been unable to meet the growing demand for retirement.In this context,in order to carry out community-based home care service came into being.In recent years,the city of Nanchang in response to population aging development,continuing to explore the city for the development of community care service model through practice and efforts to improve the city's community care service system.But only to the public on the public service satisfaction on the most important position,can really reflect the concept of public accountability and the public nature of government services,can promote public service agencies improve management.By using the satisfaction theory construction and community care service elderly resident satisfaction related research dimension,based on satisfaction measurement model of the former scholars build on,build community image,community care service perceived quality of service and community services for the elderly in three dimensions as the main factors that influence the structure of the model,select a number of residents of the community of Nanchang questionnaire work on the questionnaire data and statistical analysis to identify the impact of satisfaction with the elderly residents of the community care service specific factors and their effect size,and put forward some suggestions to improve the satisfaction of community care services for the government to provide efficient quality community-based care services.This paper is divided into six parts:The first part is an introduction,drawn by the background of this research,introduce the significance of this research,the methods to be used in,and the innovation;The second part is the Review of the literature,it summarizes the domestic and foreign literature related to community-based care services and satisfaction survey;The third part elaborate the basic theory,including elaborate on the nature of the community care services,the "customer-oriented"government performance evaluation theory,perceived customer satisfaction evaluation model and introduces the Service Quality Evaluation Model;The fourth part of Nanchang community care service satisfaction questionnaire design,statistical data and empirical analysis,questionnaires reliability analysis,comparative analysis,factor analysis,regression analysis and descriptive analysis,the final results of the analysis obtained the main factor that influence in Nanchang community care service satisfaction;The fifth part on the basis of the conclusions of the study,combined with the actual,proposed countermeasures and suggestions to improve Nanchang community care service satisfaction;The last part is a summary and outlook,summed up the overall research result and the inadequacies of study in this paper,outlook the further studies of Nanchang community service satisfaction.
Keywords/Search Tags:Community service pension, Satisfaction, Aged resident, Nanchang city
PDF Full Text Request
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