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Research On The Establishing Assessment Index System Of Service Qualities For The Home-based Care Sercive Purchased By Government

Posted on:2017-04-29Degree:MasterType:Thesis
Country:ChinaCandidate:C M HuoFull Text:PDF
GTID:2336330488489470Subject:Social security
Abstract/Summary:PDF Full Text Request
With the percentage of older people increasing each year, China's population aging intensifies gradually, the social public issues of pension is becoming increasingly prominent. Due to the growing centralization of family structure, the traditional mode of family pension is difficult to continue. There is an urgent need to set up a social pension service system based on home-based care and community support, complemented with the pension institution. The model that government purchases home-based care service from social organization has become an effective approach to guide the effective demand, improving the reasonable and efficient allocation of resources, the level and quality of service for the aged. In recent years, as more and more places carry out pilot actively in our country, it has achieved certain results.To some extent, government purchases home-based care service has the nature of public service. Its service quality can mostly embody the service effect and the public value, so the service quality is the basis and key of the government to buy the home care service. However, the quality of service assessment system lacks enough attention currently during the practice process, only a few areas carried out the assessment work, and the scientific, rationality of evaluation index has yet to be improved. In addition, theoretical study is less on the evaluation index system construction of home-based care service purchased by government, most of them stay in the evaluation of the procedures, service satisfaction level and lack in pertinence. Therefore, it is of great theoretical and practical significance to construct a scientific assessment tools for quality-assessment on home-based care service purchased by government which is suitable for the current situation.This paper wrote in this order"raise a question?theoretical basis, domestic and foreign empirical analysis?index system construction?empirical test? improvement suggestions". First, using literature research method combing the government purchase home assessment theoretical and domestic construction index system of pension service quality of typical areas. Second, in the literature review on the basis, comprehensive government purchase home pension services throughout the process, according to the system, operation, quantitative indicators and qualitative indicators and the combination of than the principle of using Delphi method and AHP, a system to construct suitable for the current situation of home care service quality evaluation index system framework. Evaluation index is chosen to host and guest view of combining content, including specialization, standardization, the effectiveness of four level indicators, personnel, equipment, facilities, processes, etiquette, response, cost price, subjective and objective eight second level indexes and 18 third grade indexes. Third, The evaluation index system constructed in this study is used to evaluate the quality of home-based care purchased by government in B city so that a result about evaluation can be obtained, and this result will be compared with B city's reality of home-based care purchased by government to test if that assessing system is scientific and rational. Fourth, the results found, according to the objective index system of evaluation results and B city home care implementation, the service object of subjective evaluation and expert assessments are consistent to certify that constructed the evaluation index system is scientific and reasonable. Fifth, it is pointed out that the current evaluation index system also faces some problems and challenges in the application process. Such as the assessment of information collection difficulties, lack of detailed assessment of the quality of the service object itself to assess the impact of the quality of the impact of such, and accordingly put forward a series of targeted policy recommendations.
Keywords/Search Tags:government purchase, home-based care service, assessment of service's quality, evaluating index
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