The Government Public Service Platform Problems And Countermeasures

In recent years, with the increasing awareness of citizen participation and the construction of the concept of service-oriented government deepening mechanism as a well-known public citizen wishes and understand the sentiments of the government, all over the country have opened the government service hotline or call the mayor's hotline, its intention is to promote the government and the public to communicate, to provide better as a public service, it has become the government to understand the social dynamics, supervision departments and their staff, to protect the rights of citizens, an important form of social contradictions. The government has set up a hotline between the government and the public bridge, is China's reform and opening up to new things, adapt to the trend of the times, for maintenance of the government's public policy, citizen feedback conditions of the society, maintaining social stability has played a positive role. But in the concrete implementation process, there are still many The problems that restrict the development of government service system, such as the political system of our country is not perfect, policy implementation ability is not strong, social supervision level needs to be improved and so on. The use of public policy theory and the theory of public goods to Fuzhou 12345 government service system as an example, focus on the Fuzhou City 12345 government service system construction combined with the actual situation and problems existing in the operating process, combined with the theory of the existence of the cause of the problem put forward countermeasures and suggestions.This paper is divided into three parts, the first part is the introduction, the main research background and significance of the topic, the domestic and foreign related research, research ideas, the research methods and research content. The second part is the main part of this article includes the first chapter to the fourth chapter. The first chapter is the related concepts and theoretical basis the concept and characteristics of the government. The convenience of the service platform, the theoretical basis and the government convenient service platform of this study has significance is discussed in this paper. The second chapter is the Fuzhou city "12345" government service system present situation and cause analysis, including Fuzhou City "12345" government service system operation status, existing problems and causes of existence the problem at home and abroad. The third chapter is part of the experience of the local government convenient service platform reference. Including the successful case part of the local government set up convenient service platform and experience to borrow Kam, domestic local government set up convenient service platform of the case for reference. The fourth chapter is to perfect the Countermeasures for the construction of convenient service platform of the government. The third part is the conclusion. Summarizes and generalizes the whole thesis.