Research On Digital Archives Service Based On User Experience

In the era of experience economy,more and more attention has been paid to the user experience.Digital archives user is the main body of digital archives service.The digital archives service based on user experience has important practical significance to meet the needs of users,the sustainable development of digital archives and the construction of smart city.In order to clarify the current situation of digital archives service based on user experience.On the one hand,the author analyzes the present situation of digital archives service by means of network investigation.Through the online consultation,interview and one by one to experience the representative digital archives service,including Qingdao digital archives,Shenzhen digital archives,Jiangsu Taicang digital archives,Tianjin digital archives,Shanghai digital archives.It is found that the digital archives have the problems of providing database services,consulting services and interactive services to the public.On the other hand,through the questionnaire analysis digital archives service status.Statistical analysis of the basic situation of the respondents,the basic situation of the use of digital archives,the digital archives resources service based on user experience and the overall situation of digital archives service platform.Combining the results of the two surveys found the digital archives service problems in the service concept,clear user demand,digital archives resources,digital archives service platform,user education,reflecting the current digital archives service level is low.Then design a digital archives service strategy based on the user experience for these issues.Update the digital archives service concept and meet the current archives policy concept.Clear the digital archives user’s personalized,economic,efficient,pleasant needs.Upgrade the digital archives resource structure,to provide users digital archives resources with high quality,high capacity,rich structure and characteristics.Improve the digital archives service platform,to show the user a clean and comfortable interface,perfect navigation system,organization system and retrieval system,a reasonable interactive platform.Deepen the education of digital archives users and improve the user’s digital archives experience starting point.