Ningbo Entry-Exit Inspection And Quarantine Bureau Of ISO Quality Management System Construction Problems And Countermeasures

Ningbo Entry-Exit Inspection and Quarantine Bureau hold an important position of guarding the border,improving the people's livelihoods and adjusting the supply and demand.The quality of their work has important implication with the immediate interests of the people.Hence,how to improve Quality Management in the bureau is one of critical subjects.And ISO9000 is the world's most widely used quality management mode.It's suitability,extensibility and scientific nature gains worldwide recognition.After years of practice,ISO9000 quality management has been actively introduced into the bureau.It's a long process to absorb and integrate ISO9000 in order to make the best use of it.Therefore,this present is based on the construction of ISO9000 in Ningbo Entry-Exit Inspection and Quarantine Bureau.Part One introduces the background and meanings of this thesis' s topic.Part Two introduces the condition about government quality management and ISO9000 including some relevance theories.Part Three states the history of ISO9000 in the bureau.Some central features on file management,resource integration,position competence and error control have been shown definitely.Meanwhile,through the implementation of ISO9000,the department has achieved some success on unifying standard and model of management,improving the efficiency and service,inhibiting behaviors and disciplines,guarding the border and so on.Part Four dissects some problems on cognition level,institution level and practice level of ISO9000 in the bureau.On cognition level,it points on prejudices from all levels of management and staffs.On institution level,it consists of three aspects of the legal system,institutions and mechanisms,and rule-institution.On practice level,it contains five points of application,intradepartmental coordinator,audit,improvements and combination.Part Five makes corresponding countermeasures and suggestions.First,it should correctly understand ISO9000.Then,it should improve the institutional building of ISO9000.On those problems,it needs to refine the quality inspection framework,refine legal system,and establish normative organizational structure.Finally,it ought to strengthen the operation management of ISO9000.The measures counts full participation,information construction,audit improvement,system's integration and localization constrction.