Research On The Process Reengineering Of ABC Bank Customer Service Center

With the development of society and progress,the banking industry to achieve unprecedented prosperity,but the development of banking business requirements in addition to product quality and continuous improvement,the quality of service also put forward higher requirements and challenges.This paper takes the ABC bank customer service center as the research object,and analyzes the process optimization of ABC bank customer service center.In this paper,using the theory of process reengineering and the Six Sigma management method,the paper studies the problems existing in the workflow of ABC bank customer service center.Through the analysis of customer value,the key to solve the non customer oriented business process problems and customer issue of differentiated service,the internal functions of the overlap of the poor flow problem and the allocation of resources is not reasonable,management defects of problems,each link of the whole service process were analyzed,the redesign work processes,finally realizes the scientific workflows.The innovation of this paper lies in the process reengineering and six sigma theory into the ABC bank operation process optimization work,puts forward a new process,to the customer value oriented,enhance the working efficiency of enterprises at the same time,the customer value maximization.