Research On The Influence Of Information Sharing On Provider-patient Relationship: A Conservation Of Resource Theory Perspective

In recent years,it is reported that there are often some conflicts happen between providers and patients.With the development of Internet,it is much easier for individuals to obtain and share information,leading to a faster information dissemination and exposing a large number of disharmonious incidents between providers and patients,which deepens provider-patient conflict to some extent.In addition,the frequent occurrence of provider-patient conflict also deepens the contradictions of the two groups,so a vicious circle formed,which leads to a great negative impact on our society.There are many reasons of for the disharmony provider-patient relationship,and a great number of literatures have demonstrated that the information sharing between providers and patients has a negative influence on provider-patient relationship.However,few studies pay attention to how to strengthen the degree of information sharing so as to achieve the desired effect of enhancing the friendly provider-patient relationship.Therefore,from the perspective of information management and management science,drawing on the conservation of resource(COR)theory,this study explores the influencing factors of provider-patient relationship with providers' resource depletion and information sharing with patients as two mediation variables.To improve the comprehensiveness of the model,we identify two antecedents from work environment and family environment,usability of hospital information system and family conflict,respectively.Moreover,providers' self-control is introduced to explore its moderating role in the model.In general,we establish a research model through which we analyze how the two antecedents affect the provider-patient relationship conflict through the two mediation variables.A theoretical model is developed and empirically tested utilized a final sample of 315 effective data collected via a three-wave survey from a large hospital in China.The structural equation model is used to test the hypothesizes,and factors that affect providers' information sharing and the improvement of provider-patient relationship are discussed.Results indicate that:(1)Two mediation variables show significant influences on the relationship between the usability of hospital information system and provider-patient relationship conflict,which indicates that the usability of hospital information system can affect provider-patient relationship conflict through providers' resource depletion or the extent of their information sharing with patients.(2)Two mediation variables show significant influences on the relationship between providers' family conflict and provider-patient relationship conflict,which indicates that family conflict can affect provider-patient relationship conflict through providers' resource depletion or the extent of their information sharing with patients.(3)Self-control moderates the relationship between providers' resource depletion and provider-patient relationship conflict,and two moderated mediating effects on the relations between usability of hospital information system and provider-patient relationship conflict are supported.However,we find that the moderating effect of providers' self-control between providers' information sharing and provider-patient relationship conflict is not significant,and the moderated mediating effects on the relations between providers' family conflict and provider-patient relationship conflict are also not supported.Implications and contributions are discussed,and future research directions are recommended in the end.