Research On The Optimized Process Of Outpatient Business Based On Mobile Online Technology

Outpatient business process is one of the most important links in the process of hospital operation and management,and its operational efficiency directly influences the patient’s medical experience.With the rapid development of mobile interconnection technology and the innovative application of intelligent terminal technology,great changes have taken place in the way of outpatient service.Although the payment method and medical treatment efficiency have been improved,there are still some problems in the application process,according to the point of view of the overall operation of the new technology.This study takes H hospital as the research object,which comprehensively uses a variety of research methods and based on mobile online technology to optimize the outpatient business process,in order to improve the efficiency of patients and improve the level of hospital management.Firstly,it is clarified that the concepts of mobile online technology,business process optimization and hospital outpatient business process optimization by reviewing the application results of mobile interconnection technology in outpatient business process at home and abroad.It is combed that the business reorganization theory and lean management theory,which provides the corresponding theoretical basis for this paper.Secondly,it is found that there are some problems,such as low utilization rate of mobile service platform,unclear business division of labor,unscientific process sequence,repeated emergence of non-value-added links by the investigation and analysis of the present situation of outpatient business process in H hospital,and their causes are analyzed.Thirdly,this study uses the mobile on-line technology to design the optimization scheme according to the problems in the process:(1)In terms of function,paperless diagnosis and treatment has been promoted by accessing to medical insurance system with the introduction of 3D navigation technology and electronic medical card function;(2)In terms of process,it has been rearranged that appointments,information collection and other links;(3)Some links has been merged in the process of drug collection;(4)It has been canceled that the invalid queuing process and the link of printing paper document;(5)Refunding audit has been simplified to the line,and out-of-hospital follow-up services has been increased.Comparing with the original business process,the optimized scheme not only reduces the process steps by 42%,but also makes the service function more comprehensive and humanized.Finally,the relevant supporting measures have been set up in this study,in order to ensure the smooth implementation of the optimization scheme.It is also provided that the significant guarantee for the implementation of this scheme by the coordination of various departments and the optimal allocation of resources.The basic role of information technology is enhanced by comprehensive training of employees.And the new technology can be truly implemented by strengthening promotion and guidance.At last,the patient can enjoy the rapid and convenient diagnosis and treatment service.