Problems And Solutions In The Operation Of One-stop Government Service Platform In H Province

With the continuous development of Internet technology and the further popularization of the Internet,the network has established an inseparable relationship with all aspects of human life.Government also take use of the Internet to improve the quality of government services.This paper studies the theoretical basis and current situation of the operation of the existing one-stop government service platform,extracts the entry points of the research of this paper,and conducts in-depth research and discussion on the entry point.combining with the actual situation in H Province,this paper takes H Province government affairs service network as an example,analyzes the related problems in the construction and operation of the platform,and puts forward specific countermeasures to promote the theoretical and practical process of the construction and operation of the one-stop government service platform in China.This paper is divided into six parts: In the first part,the introduction part,it mainly summarizes the basic situation of this paper,and explains the general background,research significance,domestic and foreign related research review,and the research methods and innovations of this paper;The second part expounds the related concepts of this paper,mainly introduces the related concepts of the “Internet & Government Service” background,the the one-stop government service platform and e-government.The third part introduces the general situation of H Province government affairs service network.It mainly introduces the background,main content and characteristics of the website by taking the one-stop government service platform of H Province for example.The fourth part analyzes problems existing in the operation of the H Province government affairs service network,which are mainly classified into five aspects: information security,information gap,service channel integration,website design and interactive feedback.The fifth part analyzes the reason for the problems of H Province government affairs service network.The reason is mainly attributed to three levels: the country level,regional level and individual level.At the national level,it is mainly attributed to limited policy support,limited level of Internet technology development,and limited legal system construction;at the regional level,it is mainly attributed to the limited degree of information sharing and limited economic support;at the individual level,it is mainly attributed to the lack of network service awareness of government officers and limited supply of professional talents;The sixth part puts forward solutions to improve the operation of the one-stop government service platform in H Province.Combining with the "Internet & Government Services" background,these solutions are mainly analyzed from five aspects and three dimensions.The five aspects refer to the five major problems mentioned above.The three dimensions are the service recipients of the H Province Government Service Network(the majority of citizens),the service providers(government and government staff)and the service content.