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Research On The Satisfaction And Influening Factors Of Construction Permits Based On Service Quality

Posted on:2021-03-02Degree:MasterType:Thesis
Country:ChinaCandidate:Y YuFull Text:PDF
GTID:2416330611951660Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
With the development of the Doing Business assessment,countries around the world are paying more and more attention to the construction of the business environment.As a key content to measure it,construction permits have gradually become a focus area for reform and innovation in various countries.The reform of the administrative approval of construction projects currently underway in China is an effective action to meet the advanced standards and optimiz the regional business environment.This study takes public satisfaction as the perspective of evaluation and attempts to find the influencing factors of construction permits based on Service Quality.Taking Hangzhou as an Example,after combing related theories and reform practices at home and abroad,and consulting the opinions of practitioners,this article successfully designed a public satisfaction assessment questionnaire and constructed an influencing factor model.Based on the collected valid questionnaires,this paper performed a descriptive statistical analysis,one-way analysis of variance,and correlation analysis on the results of the data,and then used SEM to test the research hypothesis and modify the initial model.Finally,the influence of each influencing factor was obtained.The research results show that the types of construction projects,the status of joint review and repeated submissions of materials have a significant impact on the public satisfaction,while the impact of the types on the convenience of latent variables is not significant.At the same time,the reporting by stage has no significant impact on the public satisfaction evaluation.When each variable acts independently,tangibility,reliability,responsiveness,security,sharing,and convenience all significantly affect construction permits.However,when all variables work together,public satisfaction in construction permits is positively affected by the comprehensive effects of tangibility,responsiveness,security,sharing,and convenience.However,the impact of reliability on it is relatively weak.Therefore,in order to further enhance the sense of enterprise acquisition,this paper proposes countermeasures and suggestions for the reform of construction permits from five aspects,including strengthening the top-level design of the system,promoting the integration of approval platforms,implementing regional assessment sharing,monitoring the quality of intermediary services,and carrying out pre-service acceptance based on the results of the inspection of influencing factors.
Keywords/Search Tags:Construction Projects, Construction Permits, Business Environment, Service Quality, SEM
PDF Full Text Request
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