Research On The Release Management In Softweare Development Outsourcing Of C Company Based On ITIL

As the information technology such as "Big Data","Cloud Computing" and "Internet +" is widely used in the survey and design industry,Building Information Modeling(BIM)and Digital Factory(DF)are playing an important role in the whole life cycle of project construction.Information technology(IT)has an important impact on engineering design,project management and operation management of survey and design industry.Informatization is very important for survey and design enterprises.Information technology has gradually become one of the key factors for the rapid development of survey and design enterprises and the smooth completion of projects.Faced with the increasing demand for information technology in the survey and design industry,enterprises' own IT strength has been unable to meet their own needs.Outsourcing,as a common information strategy,has been widely adopted by enterprises in the industry.Outsourcing can solve the problems of insufficient manpower and IT technology.At the same time,it enables enterprises to focus more on core business and obtain financial optimization.However,due to the immaturity of domestic and foreign outsourcing market and the lack of experience in outsourcing management,outsourcing process is often not ideal.How to improve the quality of outsourcing services and the level of outsourcing services has become a major problem faced by enterprises.As the leader of informationization in the survey and design industry,informationization level of C Company has always been at the forefront of the industry.Facing the increasing demand for information,C Company information center adopts the information strategy of "introducing or outsourcing customized development as the main,supplemented by independent development" to solve the growing demand for information and its lack of information power.Based on the analysis of the informationization status of outsourcing software development after C Company implemented the strategy of "outsourcing customization development",this paper studies the application of Information Technology Infrastructure Library(ITIL)release management in outsourcing software development service management activities of C Company's information center.Based on the theoretical research of ITIL release management,this paper first introduces the main content of ITIL release management theory,ITIL Maturity Assessment Model and ITIL Continual Service Improvement Modle,then describes and combines the current situation of C Company's informatization and software development outsourcing to introduce ITIL Maturity Assessment Model for analysis,focusing on the analysis of problems in management in C Company's introduction of outsourcing software development,then use the ITIL Continual Service Improvement Modle to implement the theory of ITIL release management concretely,at last solved the problems.At the samet time,It has encountered in the software development outsourcing service management of C Company's information center,improved the quality and service level of outsourcing software development,and also improved the IT service efficiency of information center.This paper hopes that through the research on the implementation and application of ITIL release management in C Company's information center,it can provide reference for the implementation of ITIL release management theory in enterprise information center of survey and design industry or other non-IT industry enterprises,and also provide experience and reference for domestic enterprises to implement ITIL release management for outsourcing service management.