Risk Control Of Business Outsourcing In State-owned Enterprises

In recent years,the banking industry to optimize the service system in the market competition,as an important part of the service industry,service quality optimization reform has become a priority among priorities,the banking industry is more and more difficult to achieve product differentiation,service quality has become the competition of the banking industry customer resources weapons.On the current market situation,there are many enterprises because of standardized service system,high-quality personalized service and get more considerable profits,banks know the importance of service quality optimization and committed to creating memorable customer experience,so as to get more customer loyalty and create more profit.This paper through market research,investigation of mass customers influence in the choice of commercial banks when the factors,by the investigation results of the new growth point of the customer service experience has become the profit of commercial banks,the commercial bank restructuring initiatives and the transformation results as the research target,the CITIC Bank to analyze from the result of the transformation of the people growing material and cultural needs,reflected in the enterprise to provide services,diversified banking products emerge in an endless stream,consumers focus on income and pay more attention to the enterprise to the customer experience,service has become the new core business profit growth,a new type of financial services revolution has come.The financial industry to be competitive advantage,should not only focus on product innovation,enhance the enterprises should be more The service quality of the industry,the formation of a standardized service system,continuous molding enterprise image,in order to win more customers trust and favor.