The Research Of Tax Service Optimization Of Taxation Bureau Based On Taxpayer's Demand

With the Chinese government continues to promote the construction of a harmonious society,continue to accelerate the process of democratic and legal construction,and further transform the function of service-oriented government,the concept of tax service has also changed from the traditional tax management supervision type to the modern management service type.Establishing a modern tax service concept oriented to the needs of taxpayers is not only an inherent requirement for the sustained and healthy development of the market economy,but also an objective requirement for the construction of a modern service-oriented government.It is also an urgent demand for taxpayers to improve the quality of tax service.The tax department of Foshan City has made useful explorations and attempts in tax service oriented to the needs of taxpayers,but there are still some outstanding problems in the quality,efficiency and level of tax service work,and the needs of taxpayers are not really in practice Get well satisfied.In this paper,from the perspective of taxpayer needs,combined with the new public service theory,tax compliance theory and Public finance theory,the literature method,questionnaire survey,interview and other research methods are used to study the tax service of the tax department of Foshan City.The paper summarizes the current status of the tax service of the taxation department of Foshan City,and concludes that there are currently four main problems with the taxation service of the taxation department of Foshan City: one is that the information supply of taxation services is not sufficiently differentiated,and the other is insufficient publicity of taxation policies.Thoroughly in place,the third is that the operation of tax service is not simple,efficient and smooth,and the fourth is that the construction of tax service information has not met the expectations of the majority of taxpayers.The reason is mainly that the supply of tax service still has one-way and dominance in concept.In the implementation,it fails to take more effective measures to meet the needs of taxpayers.In the system construction,the tax demand management mechanism and tax service guarantee and evaluation The mechanism is not perfect.Finally,the thesis combined with the actual demand for tax payment services in Foshan City,put forward the following suggestions for improvement: first,to correct the concept of supply of tax services,to meet the needs of the majority of taxpayers as the starting point for improving tax services;second,constantly Optimize and improve tax service measures to meet the urgent service needs of the majority of taxpayers;third,improve the taxpayer demand management mechanism and strengthen the ability of taxpayers to collect,analyze,and respond to needs;fourth,ensure the taxpayer 's Demandoriented tax service system.