Solution Research Of In-direct Procurement Outsourcing Services I Company Undertakes

Indirect procurement in a company is characterized by small business volume and little connection with production.Therefore,an increasing number of companies,especially multinational companies,want to outsource their part of indirect procurement business to professional outsourcing companies,in order to reduce their own management costs.I company is one of the large multinational companies undertaking outsourcing businesses.With the continuous development of the outsourcing industry,I company is also constantly growing.At the same time,I company is facing challenges from both customers and itself in many aspects.For example,low customer satisfaction and defects in customer procurement process,slow expansion of indirect procument outsourcing businesses and internal staffs'proper arrangement and encouragement.How to solve these problems will directly affect the future development of I Company.Based on the procurement outsourcing theory,the characteristics of indirect purchasing and customer satisfaction related theory,this paper discusses the current status that I company undertakes indirect procurement outsourcing businesses.Through customer questionnaire and internal employee questionnaire,this paper explores the problems regarding customer satisfaction,current customer business processes,people arrangement and incentive issue due to business changes,and then analyzes the causes of those problems.At last,by use of SWOT analysis and supplier comprehensive evaluation,corresponding countermeasures and suggestions are put forward to improve the outsourcing business work I company undertakes.