Counseling by telephone as a form of communication in support of human development

In the effort to support the human development and advance the empowerment of those in developing countries, this thesis outlines the steps necessary to implement telephone crisis intervention counseling call centers and information and referral services for the Third World. In the effort to do so, the effective use of telephone counseling in the highly developed regions of the world is examined and telephone counseling is defined. Both implementation barriers and implementation bolstering factors from the developing world are discussed. Finally, a section of this thesis has been used to present an implementation process that can be put into use in any country with functioning telecommunications infrastructure.;This implementation process contains elements from the fifty years of telephone counseling in developed world, as well as being informed by an intensive interview with an experienced practitioner in the field of consulting for a development firm with experience from several projects throughout the global South.