| After more than a century of operating in decentralized mode, the British Columbia Society for the Prevention of Cruelty to Animals (BCSPCA) restructured its operations into a centralized model. The changes implemented were overly complex, did not follow change management protocol, and resulted in turmoil and financial difficulties. This action research study used interviews and a focus group, with senior management and the board, to determine the impact of the changes on the culture, organization, and governance of the BCSPCA. The study identified weaknesses in strategic planning, strategy implementation, governance and communications. The study contains recommendations to realign management and the board with the grass roots of the organization, and co-create a new vision, culture and focussed strategies, as the first step in restoring financial stability, and to permit effective fulfillment of the Society's mission. |
