Study On Business Process Optimization Of RC Business Unit In I Company

With China’s shift from a planned economy to a market economy,enterprise management has gradually transitioned from empirical management and ISO-style standardized management to process management represented by ERP and business process reengineering and optimization.At the same time,services are permeating and integrating within the enterprise,upstream and downstream of the industrial chain,and inside the manufacturing.How to improve the core competitiveness of a enterprises through process optimization and service operation improvement is the primary practical problem that enterprises must face to survive and develop steadily under the environment of industrial structure shift adjustment,economic "sterilization",digitalization,and localization of MNCS.RC business unit in I company is the main subject to carry out research on business process optimization and internal service operation improvement.In this paper,we focus on business process optimization as the core and main line,because of daily task coordination,cross-departmental collaboration,and matter advancement all need process as a carrier to connect and interconnect,and process optimization has a key impact on the fast and effective operation of the company’s business.The company’s processes mainly serve the internal,and the improvement of internal service operation is carried out in tandem with the idea that "internal process means serving all employees and everyone in the organization is a customer".Through literature research,interviews,questionnaires,qualitative and quantitative methods,we analyzed the process and internal service operation problems of RC business unit in I company,and then proposed targeted solutions and supporting implementation paths.After optimization,the efficiency of process operation is improved,and the "process orientation" helps to weaken the traditional functional departmental compartmentalization,which greatly improves the process environment";the efficiency of internal service operation is also improved,which has a great impact on "environment";The improvement of competitiveness,total operational efficiency,employee satisfaction and customer satisfaction.In this paper,we innovatively extend the external customer-centered service operation to the internal company,highlighting the importance of internal service,that is,"First of all,employee satisfaction,then customer satisfaction",and treat internal employees as "customers".The "back-office" internal service operations improve the horizontal perspective and merge into the vertical perspective of business process optimization throughout the value chain creation.