Research On The Influence Of The Doctor-patient Relationship Tension On Occupational Commitment Of Medical Personnel

In 2019,several cases of violence against medical workers contributed to the tension between medical workers and patients.When COVID-19 broke out in China in 2020,Chinese medical personnel fought against the epidemic at the risk of being infected,and their efforts eventually won the public’s gratitude,bring about a harmonious doctor-patient relationship ever since.With great importance to people’s health,a decision was made to promote the building of a healthy China by the government.Besides,a law was taken effect on 2020 to protect the personal safety or dignity of medical personnel from being threatened or harmed.In this context,medical personnel demonstrate a higher level of occupational commitment,which improves the efficiency of the medical system while also leading to a better medical experience for patients.Therefore,to figure out whether and how the doctor-patient relationship affects medical personnel’s occupational commitment,the meaning of conducting empirical research should be emphasized.According to the COR,the study established a research model of the effects exerted by the medical personnel’s cognition of doctor-patient relationship on their occupational commitment.In this study,574 valid samples were collected from on-the-job medical personnel with the methods of questionnaire survey.Conclusions of empirical research drawn from the data processed by AMOS and SPSS are as follows:（1）the cognition of tension between patients and doctors has a negative impact on medical personnel’s occupational commitment;（2）emotional exhaustion serves as a mediator between the tension of doctor-patient relationship and occupational commitment;（3）perceived organizational support remarkably weaken the indirect effect of emotional exhaustion and negatively regulates the effect of the tension of doctor-patient relationship on emotional exhaustion.In response to the above conclusions,the following feasible measures were proposed in this paper: firstly,relevant departments and society are supposed to create a good environment where doctor-patient relationship will develop in a sound way;secondly,medical personnel need to enhance their communication skills and the ability to handle stress in order to avoid emotional exhaustion;finally,the hospital should monitor the level of emotional exhaustion of medical personnel by establishing a database and provide immediate help and support.