Research On Employee Compensation System Of M Airlines Customer Service Center

With the continuous development of the economy and society,competition between various industries is fierce.If companies want to gain the advantages of competition,they must meet the requirements of modern management trends,then it is necessary to establish a perfect human resource management system within the enterprise to ensure Business operation and development.An effective compensation mechanism can reduce the turnover rate of employees on the one hand,and can effectively stimulate the enthusiasm of employees on the other.The competition among enterprises is in essence the competition for talents.As the reform of the national economic system gradually matures,the importance of talents in competition has gradually increased.Therefore,it is imperative to study the enterprise compensation system,improve and optimize the compensation system.The research object of this paper is the employees of M Airlines Customer Service Center.In the writing of the paper,the research background and significance,research ideas and methods,research content and basic framework are first put forward.The article uses the literature research method,questionnaire survey method and interview method to The company's current salary survey,understand the problems that need to be solved in this optimization,and explain the contribution of this article;the second chapter of the literature review introduces the basic concepts of salary and salary system,classification and design principles of salary system,etc.Chapter 3 uses a questionnaire survey to understand the current status of the M airline 's customer service center employee compensation system,find out the existing problems and analyze the causes of such problems;Chapter 4 puts forward the design principles and ideas of the plan in light of the actual situation,and Improve and optimize the problems,including the optimization of the salary system of front-line customer service representatives,the optimization of job salaries from the optimization of salary levels,the optimization of seniority wages,the optimization of night shifts,night shift subsidies,and the optimization of the performance of piecework for front-line customer service representatives In addition,it is optimized from the application of salary,including increasing the point system,increasing the ranking mechanism of the team,and launching labor competitions in peak season;optimizing the salary system of second-line management personnel,including optimizing the salary system,optimizing from the change of job order,and adding the year-end evaluation system Fairness,increasing job opportunities,and optimizing the salary structure.Chapter 5 proposes the safeguard measures for the optimization and implementation of the employee salary system.Finally,conclusions and prospects are presented.Through the conclusion of relevant conclusions,further research prospects are proposed.This article uses the literature analysis method,questionnaire survey method and interview method,combined with the actual development needs of the company,conducts a detailed analysis of the salary problems of the M Airlines customer service center Xi'an call center,and finds out the unreasonable ones.And put forward suggestions for improvement and optimization.The design of the scheme has the same reference function for similar enterprises in the reform and optimization of the salary system.