Research And Implementation Of Telecom Customer Relationship Management System Based On Distributed Architecture

As the demographic dividend of my country’s communications industry continues to fade and users have basically reached a full state,how to maintain a steady growth in performance has become one of the important tasks for operators.Operators must change their understanding that the market is no longer product-centric,but service-centric.Good customer service is the long-term solution.At this time,the customer relationship management system is particularly important.However,the centralized framework customer relationship management system that has been used for nearly ten years,the framework is backward.With the popularity of cheap PCs,cheap PCs are preferred by all major IT companies to build servers.Systems with distributed microservice frameworks that can run well on microcomputer servers are becoming more and more popular in the industry.Computer software systems are Hardware or software is undergoing an unprecedented transformation from mainframe to microcomputer,from centralized architecture to distributed microservice architecture.Transforming the traditional centralized architecture of the customer relationship management system into a distributed architecture is an important task for the digital construction of telecom operators.the distributed architecture of the telecommunications customer relationship management system implemented in this article uses the mainstream microservice Spring Cloud framework to reconstruct the system.Starting from the actual researched business needs,the original vertical modularization The function is split into three micro-service architecture subsystems of the horizontal unified portal center,customer view center,and business acceptance center,and the single Oracle database is also split.Each micro-service subsystem corresponds to a mysql database cluster.In addition to the transformation from a centralized architecture to a distributed microservice framework,this article also does the following work:1.Improve the reliability and stability of code management: The system’s code management is migrated from the original centralized version control system svn to the currently popular distributed version control system gitlab.2.Improve the stability and high availability of the system: the system has made a high-availability transformation to the load balancing server;the new Mysql database has been transformed into clustering and read-write separation,and the design uses redis cluster as a high-performance cache,and cache mysql is commonly used However,data that is not frequently changed,such as dictionary data,can reduce database IO pressure.3.Improve the security of the system: the OAuth2 protocol is used as the identity authentication scheme,and the Xss anti-injection function has been added to each subsystem.4.Improve the ease of maintenance of the system: the use of the microservice component Nacos,realizes a unified registry and a unified configuration center,and solves the tedious work of setting configuration files for each microservice framework subsystem.The transformed distributed framework telecom customer relationship management system focuses on customers,focuses on business value and digital transformation,and continuously improves customer satisfaction.It has been used on a pilot basis in the XX Provincial Telecommunications Operation Center.The speed of the system’s acceptance of business has increased by more than 50%compared with the previous centralized framework.The new system has demonstrated obvious advantages in terms of safety,autonomy,flexibility,economy,and scalability,and Has been unanimously praised by telecom business salespersons.