An Effect Mechanism Of Emoji Ambiguity In Partner Online Communication

Emojis play an important role in partner online communication,and it was created to compensate for the lack of non-verbal information in online communication,but the role emojis play in communication is mixed.This study starts from the ambiguity of emojis,explores the effect mechanism of emoji communication in partner communication,and explains the reasons for its different communication outcomes.Experiment 1 investigate whether different emojis themselves have different ambiguities.The experiment was a test of 30 college students,who were asked to select the amount of emotion each emoji contained,and then collect the valence and arousal of the emoji.Use the GT-CS score to analyze the ambiguity score for each emoji.The results show that: 1)Only one emoji in this experiment is completely unambiguous,and the rest of the emojis have different degrees of ambiguity.In this study,emojis were sorted according to the degree of ambiguity,and a relatively continuous table of emoji ambiguity degree was sorted out;2)Positive emojis and neutral emojis are less likely to cause ambiguity,and negative emojis are more likely to cause ambiguity.Experiment 2 studies the relationship between the degree of emoji ambiguity and the degree of communication comprehension in daily communication scenarios.Select9 high and low ambiguous emojis that match each valence and arousal and apply them to the sentence for experimentation.Thirty-one college students who had been in love were selected to select the number of emotions contained in the sentence,and judged the arousal degree of different sentences.The results showed that: 1)In the daily communication scene of partners,low ambiguity emojis reduced the degree of sentence ambiguity;2)High-ambiguity emojis may cause conflicts,and sentences with highambiguity emojis added have an increased degree of ambiguity;3)When the sentence and emoji valence match and are consistent with the experimental scene,the sentence ambiguity is the lowest,the arousal degree is higher,and the response is faster.Experiment 3 studies the relationship between the degree of emoji ambiguity and the degree of communication comprehension in the conflict communication scene.Replace conflicting communication sentences and combine high and low ambiguity emojis.30 college students who have had a romantic relationship experience were selected for the experiment,and the experimental process was the same as that of Experiment 2.The results showed that: 1)In partner conflict communication,low ambiguity emojis reduced the degree of ambiguity of sentences;2)The high ambiguity emoji has no effect,and the degree of sentence ambiguity does not change after adding the high ambiguity emoji;3)When the valence of the sentence and the emoji are the same,the degree of ambiguity is relatively lower,the degree of arousal is higher,and the response is faster;4)The presence of neutral sentences and neutral emojis can make sentences more ambiguous and not conducive to communication.Through the above three experimental results,this study believes that the mechanism of the effect of ambiguous emoji is one of the multiple emotions it contains and conflicts with the text content that leads to the adverse results of communication,and the research conclusion is as follows: different emojis have different degrees of ambiguity;Low ambiguity emojis are more conducive to communication and understanding and alleviate conflicts;High-ambiguity emojis have a negative effect,which may cause conflicts and are not conducive to conflict resolution.