Research On The Optimization Of Government Service Platform Under The Background Of Digital Government Construction

Under the background of digital government construction,the government service platform is the inevitable product of the current development trend of government informatization in China,and is an effective medium to improve the level of government management and build a service-oriented government.Nowadays,the development of government service platforms across the country shows a trend of rapid growth.Especially in the context of the COVID-19 epidemic,government service platforms,as a public service information platform,play an indispensable role.On the fifth plenary session of the 19 th,our country proposed to further construction of digital government,improve administrative efficiency,however,in the process of the construction of government affairs service platform,there are some service content is not accurate,platform function is not comprehensive,low service environment,publicity breadth,affect the public use of government affairs service platform satisfaction.Therefore,in the background of digital government construction,in view of the existing defects,to deepen the improvement practice of the government service platform.This thesis aims to explore the theory and practice of the construction of government service platform under the background of digital government construction.First,elaborate on the core concepts,functional structure,management mode and mutual relations of the government service platform and digital government,According to the new public service theory and the government process reengineering theory,under the background of digital government construction,it inspires the improvement direction of the government service platform,And to evaluate the rationality and feasibility of government services from the perspective of public satisfaction;second,To systematically sort out the current development situation,achievements and existing problems of China’s government affairs service platform,It is found that China’s government service platform has some problems,such as online and offline integrated government service system and slow standard construction,insufficient information sharing and business coordination,weak government service function,and legal environment to be optimized;third,Taking Fuzhou Real estate Registration integration Service platform as a case,Interview surveys and questionnaires on the satisfaction of managers and the public in the process of using the platform,And performed a series of analyses,It at the conclusion of insufficient service awareness,insufficient publicity and insufficient efficiency supervision;fourth,On the basis of the practical experience of foreign government service platforms,Starting with the five principles of "people-oriented,streamlining and easy to use,intensive management,interaction and communication,security and stability",Several suggestions are put forward for the construction of a government affairs service platform: first,pay attention to the needs of users,Improve public satisfaction.By optimizing the function module,establish the guarantee mechanism,realize the process reengineering,unify the service standard,and realize the comprehensive optimization of the service function,service environment,service operation and service content;second,expand the publicity channels and improve the public awareness.By matching the occupation attribute,promoting the publicity substantive content and investing the necessary "three forces",realize the innovation of the publicity mode,enriching the publicity content and strengthening the publicity;third,strengthen the efficiency supervision and improve the service completion degree.Through diversified supervision,the establishment of coordination mechanism,and adhering to the top-level design of parallel system and technology,the comprehensive optimization of supervision efficiency is realized.The above suggestions have certain practical guiding significance for promoting the development of the government affairs service platform.