Research On Tax Service Optimization Of F City Tax Bureau Under The Background Of Deepening The Reform Of Tax Collection And Management System

Since the 18^thCPC National Congress,Chinese tax collection and management system has been deepening all the time.In order to build an efficient and convenient tax service system and improve taxpayers’sense of gain and satisfaction,The Tax bureau has always taken the difficulties and requirements of taxpayers as the key points all the time and committed to providing intelligent,convenient and concise service.This reform brings with new opportunities and challenges to tax service.Under this context,the research on the issue of optimizing tax service is of great significance to enhance tax compliance of taxpayers,create the good business environment,and promote high-quality modernization of the tax governance system and governance capacity.This paper studies the tax service of F city Tax Bureau under the background of deepening the reform of tax collection and Management System.By applying theories such as tax compliance theory,business process reengineering theory and collaborative governance theory.By adopting research methods such as field research,questionnaire survey,statistical analysis and interviewing method.Firstly,this paper analyzes the current situation of tax service in F city.Secondly,Combing with the requirements of tax service in the process of the deepening the reform of tax collection and administration,this paper analyzes the existing problems of tax service in F city.Some problems are as follows:Tax policy propaganda focuses more on the form than the effect,poor service attitude and insufficient skills of some tax collectors,Unsatisfactory effects of information-based tax service,insufficient convenience in tax service between internal and external departments.The reasons are as follows:lacking of service demand orientation in tax policy propaganda,weak personnel training and performance management,the informational construction of tax service lacks planning and management,and departmental collaboration needs to be strengthened.Finally,specific countermeasures for optimizing tax service in F city are proposed from four aspects,including Providing accurate and effective tax policy propaganda services,building a professional tax service team,promoting the informational construction of tax service,departmental collaboration and social multi-governance.This paper aims to further optimize the tax service work of taxation department in F city,promote the construction of the efficient and convenient tax service system with high-quality and promote the development of tax modernization.It makes practical reference significance.