Research On The Governance Mechanism Of The Scalper In The Vehicle Management Business In Shanghai

With the continuous deepening of my country’s reform and opening up,the main contradiction in our society has been transformed into the contradiction between the people’s growing needs for a better life and unbalanced and inadequate development.As a daily means of transportation,motor vehicles have entered the lives of thousands of households,and with it,the demand for driving management services in the whole society has surged.As the management department of vehicles and drivers,the current work efficiency of the vehicle management office cannot fully meet the increasing social needs.Therefore,there are a series of so-called "professional agents" for the vehicle management business in society today.They work in different channels.It is inconvenient to use drivers to handle the business of driving management,and they take advantage of the urgent needs of the public to handle all kinds of driving management business.They take the opportunity to make huge profits and charge so-called "service fees".They are also called "scalpers" by the public.The behavior of "scalpers" drifts away from the legal and illegal boundaries of public security.Their existence has a specific social background and living soil.This group of people wandering in the gray area has brought serious management problems to social governance.The birth of "scalpers" is not only because the service efficiency of the current vehicle management offices cannot meet the increasing social needs,but also because of changes in the social service-oriented market environment.The behavior of "scalpers" has brought public security problems to the society.The words used by "scalpers" to solicit customers are damaging the image of the DMV,and the influence of "scalpers" has damaged the credibility of the DMV.Therefore,Shanghai is improving the quality of life of the people and building a service-oriented government that the people are satisfied with.The Shanghai Vehicle Management Office is urgently dealing with "scalpers".The fundamental reason why "scalpers" can exist is that the business process of vehicle management is complex and not convenient enough,and the base of social demand is huge.However,the current vehicle management offices still rely on traditional window services,and the work efficiency cannot meet the needs.In addition,there is no official information access channel for the vehicle management business,and the police resources of the vehicle management office are in short supply,and it is impossible to allocate a sufficient number of civilian police to deal with the "scalper" problem.Regarding how to coordinate the management of the "scalper" problem,the vehicle management office has no specific implementation path.To manage the "scalpers" of the vehicle management office,we must not only do a good job in the clean government environment involved in the traditional "scalpers" governance research work,improve the credibility of government departments,and do a good job in multi-department collaborative governance,but also strengthen business publicity,improve business efficiency and Quality and use the opportunity of social change to build an information government.To establish a sound "scalper" governance mechanism,six points should be achieved.The first is to establish a standardized professional agency mechanism,further improve the government’s "decentralization,management and service" type professional agency mechanism such as "Jingyiyou",and at the same time establish a social professional agency system to standardize a complete professional agency market.The second is to do a good job of clean government,lock power in a cage,and prevent power rent-seeking.The third is to optimize the service process of the vehicle management business,simplify and facilitate the business,and reduce the difficulty of handling.The fourth is to improve the credibility of the vehicle management office,establish a vehicle management office with a good work style that the masses are satisfied with,and at the same time make the management of "scalpers" open and transparent to obtain social supervision.The fifth is to establish and improve the service joint defense mechanism,promote the service linkage between the vehicle management station and the public security police station,and purify the social security environment.The sixth is to expand the business promotion of the vehicle management office,make the business transparent and popular,and let the people who handle affairs have a clear understanding of the business of the vehicle management office.