The Impact Of Technology On Project Success A Study Of The E-Banking System In Cambodia

Project implementation has gained more popularity from time to time.Nowadays,almost in all kind of organizations start to include project adaptation in their operational process.The proper project management will result in successful project which will provide significant benefits to the organizations.Project success is the combination of project success criteria and project success factors.These two have always been the continuous discussion topic among the researchers.The golden triangle(cost,time,quality)which was used as project success measurement is considered as outdated.Many criteria have been added upon this traditional theory.Customer satisfaction and sustainability value are the two top criteria being proposed and highly considered.Similarly,there are also changes in the list of factors affecting project success especially in this digitalization era.Technology evolution has become one of the essential factor impact to the result of the project.The evolution of data integration,software development,varieties of communication tools,and other technological programs has played as a vital role in assisting project management.Banking sector is believed to be deeply involved in implementation of technological innovations.E-banking,the latest innovative financial service which include the self-service technology and settlement system has been introduced and became one of the significant development in Cambodia’s banking industry.This study has shown that the users are satisfied with this newly introduced service because of its user friendliness,reliability,and cost saving.Add on to this personal benefits,E-banking has also provided many advantages to sustainability growth.It helps to reduce environmental problems such as reducing noise and air pollution.It improves the society well-being by involving customer engagement,increasing the literacy rate on financial and technological education.E-banking also helps in governance in collection process of taxation and other public services.E-banking reflects the technology impact on the success of project implementation as it does not only fulfill user personal financial operation needs,but it also provides positive impact in sustainability value which will greatly influence to the future generation.