Construction And Demonstration Of User Satisfaction Index System Of Space Service In University Library

Library has always been the core field of university cultural construction.With the increasing needs of users and the continuous improvement of information technology,university library is facing greater challenges to complete the task of cultural construction.With the call of "optimizing service space" put forward by the Ministry of education,University Libraries continue to explore space reconstruction,and space service has become a new service form of university libraries.In the past,the service of university library mainly focused on the collection construction and served users with books.Now the library pays more attention to user experience and provides diversified services for users guided by user needs.Universities at home and abroad have also had many successful cases and experience in the process of exploring the construction of space services,but there is still a lack of systematic user satisfaction evaluation mechanism for optimizing space services.Based on this situation,this paper explores the construction of user satisfaction evaluation system of space services.Firstly,this paper introduces the background and significance of the topic,and expounds in detail the development history and evaluation status of space service in university library.Then it explains the concepts of spatial service and user satisfaction,combs the models and methods of user satisfaction evaluation,introduces the analytic hierarchy process used to determine the weight,and constructs a user satisfaction evaluation index system suitable for spatial service based on summarizing the relevant research literature of user satisfaction evaluation and referring to the current mature Lib QUAL + TM model.Finally,this paper selects the 24-hour study of Fujian Normal University Library as the empirical research object,processes the data based on the fuzzy comprehensive evaluation method,finds the shortcomings of the 24-hour study,obtains the user satisfaction score of the 24-hour study,and puts forward the user satisfaction improvement strategies and suggestions of the 24-hour study according to the results of data analysis.