Research On Optimization Of Tax Service Under The Background Of Normalized Epidemic Prevention And Control

At the end of 2019,the sudden outbreak of COVID-19 has significantly changed the productivity and quality of life of all people,and has also had a profound impact on the economic and social development of my country.Facing the challenges,the state has effectively controlled the spread of the epidemic through a series of measures.However,under the current situation,the new crown pneumonia epidemic is still spreading and spreading in various places,and before you know it,the epidemic has already entered the stage of normalized prevention and control.As a public administration department directly serving economic and social development and the public,at the beginning of the outbreak,the tax department responded quickly to the call and vigorously promoted "contactless" tax payment service models such as online tax processing and self-service tax processing,effectively preventing Stop the spread of the epidemic and help the orderly development of social production.With the in-depth development of social security payment and individual tax reform,the diversified taxation needs of taxpayers and payers are becoming more and more urgent.The new crown pneumonia epidemic has forced tax departments to lower service thresholds,expand service channels,upgrade service methods,and expand services.range to meet user needs.This article takes the impact and challenges brought by the new crown pneumonia epidemic to traditional tax services as an entry point,and points the research scope to the different tax service measures in District G since the outbreak of the new crown pneumonia.Practical exploration of upgrading,management model improvement and public participation in governance,combined with public service theory,process reengineering theory and information asymmetry theory,etc.,in the form of case analysis and on-the-spot interviews,objectively point out the current management of the tax bureau in District G.The problems such as the prominent contradiction between the supply and demand of tax and consulting services,the redundant and wasteful resources in platform construction,and the low efficiency of cooperation between post cooperation departments are analyzed from the aspects of user needs,informatization construction,process reengineering and personnel training,etc.,and put forward the optimization of tax services.Countermeasures and suggestions:First,accurately identify needs to promote concept change;second,improve the level of informatization and improve platform functions;third,strengthen cooperation and cooperation to build a complete service chain;fourth,strengthen personnel training to improve the matching degree of people and positions.In this way,it can provide a reference for academic research on public management in the context of the epidemic,and provide a reference for the tax system and other government service departments to improve service levels and management efficiency in the context of normalized epidemic prevention and control.