Research On The Relationship Between Social Responsibility And Financial Performance Of Listed Companies In Business Service Industry

With the development of modern new media Internet and the continuous improvement of related business management theories,the public gradually realized the importance of corporate social responsibility,and the business service industry as one of the important industries to improve the development of China’s national economy,the importance of fulfilling social responsibility is self-evident,they through the continuous integration of Internet technology and offline industry in the rapid growth,gradually penetrated into people’s daily life,work and study.Based on the current business environment,this paper explores the relationship between social responsibility and financial performance of listed companies in the business service industry,aiming to make suggestions for the business service industry and provide reference for the research on corporate social responsibility,and add the collectible business service industry data of listed companies on the basis of theory to empirically prove the relationship between social responsibility and financial performance,The high standard of financial performance of enterprises can not only satisfy the relevant stakeholders of social responsibility,but also promote enterprises to build and improve social responsibility evaluation systems.Therefore,the research on the correlation between corporate social responsibility and financial performance can not only improve the financial performance level of enterprises,but also promote the enthusiasm of enterprises to consciously fulfill social responsibilities.This paper first collects and summarizes the relevant conceptual theories of corporate social responsibility and financial performance in the literature,then puts forward the basic hypothesis that social responsibility and financial performance of listed companies in the business service industry are positively correlated,divides social responsibility into five aspects of shareholders,creditors,employees,government and society,designs and constructs models,selects 42 listed business service enterprises from 2017 to 2021 as research samples,and designs social responsibility and financial performance indicators according to the factors Empirical analysis and robustness testing were then used using statistical analysis software such as SPSS and Excel,and finally concluded that the business services industry had a positive correlation between social responsibility and financial performance,but the degree of impact varied,with shareholders,creditors and the government being the stakeholders with significant impact.Finally,according to the empirical conclusions and combined with the development characteristics of the business service industry,some suggestions are put forward,that is,suggestions for strengthening the performance of social responsibility and suggestions from the government and other parties to support corporate social responsibility,and it is expected that the industry can more actively assume social responsibility and fulfill social responsibility obligations in the future,so as to achieve the efficient development of the business service industry.