Countermeasures Study Of High Turnover Rate In Shanghai E-commerce Company A

Under the current internet background,with the vigorous development of e-commerce industry,talents are one of the important factors affecting the development of enterprises.Enterprises pay more and more attention to the management of talents.Appropriate talent flow can effectively stimulate the enthusiasm and enthusiasm of employees,make employees more creative under stimulating conditions,contribute more value to the enterprise,and make the organization maintain long-term vitality.However,Excessive brain drain is bound to bring negative effects such as increased operating costs and technology loss to enterprises.Taking the customer service talents of Shanghai e-commerce company a as the research object,this paper discusses the employment status and environment of customer service personnel in e-commerce industry under the background of Internet,and analyzes the exposed problems.Finally,it puts forward the optimization strategy in line with the problem of customer service brain drain of Shanghai e-commerce company A.In the research process,literature analysis,case analysis,interview and other research methods are used for comprehensive analysis,and the main conclusions are as follows: first,the severity of customer service brain drain of Shanghai e-commerce company A.During the operation of the customer service center of Shanghai e-commerce company a,the brain drain problem continues to intensify,which makes the enterprise invest more energy in the stable team rather than the upgraded team in the past development process.The brain drain problem has seriously affected the development of Shanghai e-commerce company A.Second,it is urgent to solve the problem of customer service brain drain of Shanghai ecommerce company A.The problem of customer service brain drain makes enterprises stay in the vicious circle of continuous recruitment and training,the lag of organizational structure and the decline of team combat effectiveness have a direct impact on the development of enterprises.Third,the brain drain of customer service in e-commerce industry has commonality.For example,the post-95 and Post-00 fresh graduates have their unique attributes of this age group.Their way of thinking and living conditions are different from those of the post-80 s and Post-70 s in the past,and they also have their own independent opinions on resignation.Fourth,research on the Countermeasures of customer service brain drain of Shanghai e-commerce company A.Pay attention to team atmosphere,enhance team cohesion,optimize salary and performance structure,stimulate talent enthusiasm,adjust human resource structure,open up talent promotion channels,establish and improve internal talent training mechanism,and improve enterprise recruitment mechanism.