| Traditionally,the core services of a customs brokerage company are limited to providing single services such as import and export declarations,assistance in customs inspection,tax payment,issuance or extraction of goods,etc.,without providing more valuable value-added services.The core business and the corresponding customs supervision activities determine and influence the two basic components of customs clearance of goods,which are interdependent and closely cooperate with each other.In the case of customs brokerage companies,they are in the "hub" position in the "integrated customs control chain" and play an important role in the communication between the basic supply chain members providing services for import and export and customs.With the development of international supply chain integration,some customs brokerage companies with supply chain resources have expanded their core services to other parts of the international supply chain,providing value-added services including logistics management,trade guarantee,trade consulting,security access and other one-stop supply chain integration,focusing on demonstrating their comprehensive supply chain coordination capabilities and their ability to provide personalized value-added services to supply chain members,strengthening their role in the "integrated customs supervision chain".The company has strengthened its position as a "hub" in the "integrated customs chain of custody" and its related integrated services are highly valuable.In order to implement the national credit system construction requirements and build a new customs supervision mechanism with credit as the core,the General Administration of Customs has actively promoted the construction of the credit system of customs declaration companies and implemented the AEO certification based on the supply chain,establishing and participating in the international mutual recognition of the meaning of "certified operator".Since the implementation of AEO certification,the credit system of customs brokerage companies is becoming more and more perfect.The level of customs management directly affects the degree of customs facilitation for import and export companies;strict control of customs daily management and the establishment of a good credit record is the key.At the same time,with the deep development of credit system construction,there are still many problems that need to be solved in order to adapt to the AEO certification management needs of the customs companies.In view of this,on the theoretical basis of process management,customs management and AEO certification system,this thesis adopts literature analysis,field survey,questionnaire survey and interview method in order to find out the common problems of customs companies in customs management,analyze the optimization priority ranking of eleven processes of AEO certification by using SPSS 24.0、AHP,and combine with the specific problems of G customs company,through 5W2 H analysis,The research methods such as 5W2 H analysis,ASME process activity value-added analysis and bench-marking targeting method are used to deeply analyze the current situation of G Customs Brokerage Company’s customs management operation,optimize the process in three aspects,such as the single process of customs brokerage company,import and export document process and personnel safety management process,and optimize the guarantee measures in terms of system,organization and information system to ensure the process optimization effect;finally,it helps to improve its customs management capability,promote In the end,it helps to improve its customs management capability,promote compliance operation and successfully complete AEO certification.The study on customs management process optimization of customs brokerage companies shows that in addition to the practical value of customs management process optimization for AEO certification application,it also helps to integrate the strong resource advantages of customs brokerage companies,provide standardized services and customized services for customers through customs information system,create more value-added,and help to improve customs efficiency under the premise of avoiding customs compliance risks.The successful measures and methods of optimizing the customs management process of G Customs Brokerage Company are of universal value for other customs brokerage companies to learn from. |