Service Quality Management Of Walter Cost Consulting Company Research On Improvement Scheme

With the national economic transformation and the regulation of the real estate market,the growth rate of the construction industry as a pillar industry in the national economy has gradually slowed down.The engineering cost consulting industry is an important service intermediary serving the construction industry and real estate industry,and its development has been closely The pace of the former,so the development speed of the engineering consulting industry has also slowed down.Due to the influence of the former Soviet Union’s quota law,planned economic system,cost theory and project management ability,most of the cost consulting companies in my country’s engineering cost consulting industry have a single service content,imperfect technical means,and severe vicious competition.The service quality of cost consulting is generally low.As an international cost and contract management consulting company,Walter Cost Consulting Co.,Ltd.has very rich experience in engineering project cost consulting,but there are also some problems in service quality management.This paper takes Walter Cost Consulting Company as the research object.First of all,combined with the current characteristics of China’s engineering cost industry and the company’s development status,analysis of the engineering cost enterprise business environment,in-depth analysis of the company’s service quality management.Then,according to the customer perception service quality model,put forward the service quality management improvement plan of Walter Cost consulting Company.The program is mainly divided into two parts,one is to improve the staff functional service quality program,including training staff service consciousness,improve staff service ability and enhance staff service value;The second is the plan to manage the customer’s expected service quality,including establishing the service quality satisfaction evaluation target,optimizing the service quality satisfaction evaluation content and strengthening the service quality satisfaction management.After that,it describes the implementation and safeguard measures of the service quality management improvement plan of Walter Cost Consulting Company,including the support of the company’s management,the guarantee of the company’s organizational structure and the guarantee of the company’s management system.Finally,the implementation effect,including the improvement of customer and employee satisfaction,the improvement of the company’s service quality and the steady growth of the company’s business income is significant.This article is based on the actual solution of the common problems of existing industry service quality of engineering cost consulting service enterprises as a breakthrough point,in order to provide solutions and reference paradigms for cost consulting industry enterprises on how to improve service quality.