The Customer Satisfaction Model For Management Improvement Of Medical Service

Since the founding of China, our medical technology level achieved considerable progress. However, relative to the development of medical technology, the development of medical services has been relatively stagnant, especially the recent reform of the medical system is considered essential "failure" of medical services and their management of many problems is shown. In order to improve the medical service operation and the medical management level, on the basis of analysis of the customer satisfaction theory and surveys, we try to set up the medical service customer satisfaction model faced to management.The thesis with the quality of medical services and medical services evaluation studies analysed the current situation and on the basis of the first getting the service profit chain theory into the model, integrated into medical quality management, marketing management and human resources management elements of the management requirements for the management to improve the design of models targeted observation variables, using the structural equation establish the medical service customer satisfaction models face to management improving eventually.The thesis adopts the combination of theory and practice, on one hand pursue the scientific, rigorous, completeness and innovative of setting up models, on the other hand, pays attention to the effectiveness...