Reflections Of The Service-oriented Government In China

The constructions of the service-oriented government, as a trend of globalization, can't block certainly. The new public management theories and the new public service theories exist and criticize mutually. Especially the practices of the public administration reform in abroad push the research and construction of the service-oriented government in China. After joining WTO, the government revolution can't avoid in china. From the government organization angle, the government behavior is unregulated, some problems about government functions such as the excess of authority, misplaces, insufficiency, are serious. In addition, facing society transformation, the right consciousness of the citizen is continuously high. In the lately few years, the local governments put forward the idea of the service-oriented government one after another. The city such as Nanjing, Wuhan, Chongqing, Chengdu and etc, puts the construction of the service-oriented government into practice. But we can't deny that people's understanding is still more misty about the problems of what is the content of service as a system, why do we choose service as functional idea, which service should we go after , in the research of the service-oriented government. Every local government puts forward the targets and the path choices of the service-oriented government construction. But these stay around the tool reasonableness level, lacking more important valuable and functional reasonableness analysis, and these face some harassment even also on the tool reasonableness level on the other hand. Therefore, the review of the research concerning on the service-oriented government in the last ten years, especially making a deep reflection of the service-oriented government, is very meaningful to the academic research of the service-oriented government, still to the construction of the service-oriented government later.Before starting this paper, there is a summary of the theories research of the service-oriented government. The author introduces the core theory of the service-oriented government in abroad, then a simple review concerning on defining, path choices, query of the service-oriented government in china. The author makes the scholar's defining of the service-oriented government into the"three public"theory defining, the mode of government governing defining, the model theories defining, the angle of government functions and of role defining, the angle of target direction defining. The third part induces the path choices of the service-oriented government, changing ideas, leading into the strategic tool choice, investigating system innovation, leading into the mechanism of the market turning . Finally it is a summary of query and challenge of the service-oriented government.There is a simple description of the service-oriented government in chapter 1. Firstly the author introduces the origin of the service-oriented government and argues that the service-oriented government is a kind the of new government mode, combining the professor's standpoint (LiuXi-rui) and absorbing many views:"people-centered", taking the service as its core function direction, the comprehensive target model, including law-ruling government, limited government, responsibility government and the democracy government. And the author explains the defining from these angles: the government ideas, the administration by law, the functions changing, the responsibility and democracy. Then the author discusses the value and the meaning of the service-oriented government. Finally the author introduces the code of Chongqing's community governance, Dalian's process re-engineer, Nanjing's people judgment of the service-oriented government.The paper discusses the reflections on the content, functional idea and value level of the service-oriented government in detail in chapter 2. The author argues service body multiplicity may generate service alienation; According to the new public service theory, from the angle of the civilian rights belonging to politics, the paper makes a reflection to the service object and thinks that the service object shouldn't be customer, but citizen; For the relation between the service object and subject, from two aspect of administer internality and citizen participating, the paper argues that it should surpass the entrepreneur relation of the service object and subject and set up the positive and interaction citizen relation; the author puts forward query to the Enterprise-like service method and deems the service doesn't give up management. Then from the angle of the unity between the politics and administration, the simple replacement of the administration center theory, the transformation of the government role, the author criticizes the value principle of the guiding and steering. Then the author presents that the functional idea of the service-oriented government itself is service, and expound the service. Finally with the politics core concept democracy, equity, efficiency for the tool of review, the paper carries on a reflection to the undemocratic of the service-oriented government operation in reality; the responsibility diversity of the service-oriented government is necessary; and we have paid more attention to the tool reasonableness but neglected the value reasonableness such as equity, justice, etc.There is a reflection of the service-oriented government on the operation level for the service-oriented government in chapter 3. Taking the regulated service-oriented government construction in Chengdu as a case, the current operation of the service-oriented government faces some problems such as the misty understanding, the shortage of the pushing, lacking regulated system. The author also introspects slightly. The content of the paper in chapter 4 is the response to the reflection of the service-oriented government construction. Firstly the author discusses the necessity of the response to the reflection on idea level. This paper tries to treat freedom and order belonging to the basic category of politics as an entrance, straightens the relationship between them. According to the background of the socialist market economy, the author presents the service mindset is equal to guarantee ample freedom including government freedom, business enterprise freedom, social intermediary organization freedom, the local government governance freedom and their competition freedom and protect harmonious politics order market order, society order, public order. The author hopes it can bring out some enlightenment from the macro perspective of politics. Finally the paper makes a response to the reflection on operation level from the angles such as strengthening understanding, pushing strongly, perfecting system and conveyance constructions.There are some innovations in this paper:1. From the topic selection and cut-in point, the paper doesn't limit in the problem research and construction in general meaning of the service-oriented government, but carries on calm reflections about the upsurging of current theories research and practice of the service-oriented government. The cut-in point exactly chooses the value and function level neglected by academic circles.2. From the research method, this study changes traditional research method of "the dichotomy of politics and administration ", but cares and analyzes the topic of the service-oriented government from the angle of the unity between the politics and administration.3. From the research viewpoint, taking politics as the theory foundation, new public service theory as the reference, the paper introspects the service-oriented government from the macro perspective of politics.4. From the main standpoint, the paper doesn't put forward some counterplans about the service-oriented government construction excessively. But from the economic angle of the government supply and macro-economic subject demand, trying to put the economics and politics together, the paper presents that the service mindset is equal to guarantee ample freedom and protect harmonious order as two basic starting points. In meanwhile, the author argues the key of the service-oriented government constructions is system civilization.